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  • Category: Customer Service

Your customer rewards program


Customer rewards programs, the kind used by the airlines for example, have been around for

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Your customer rewards program

Customer vs. Client


As I write about small business marketing strategies I’m often confronted the choice between the

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Customer vs. Client

Using a Wiki for Product Research and Collaboration


Guy Kawasaki, author of Art of the Start and contributor to the soon to be

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Using a Wiki for Product Research and Collaboration

Add Click to Call To The Mix


Be easy to do business with. That’s a mantra every small business marketer should adopt.

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Add Click to Call To The Mix

What's the Best Way to Fire a Client


I know the title of this post may sound a bit harsh, but even the

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What's the Best Way to Fire a Client

Would You Like Some Insurance With That Power Tool?


In what I see as another sign of major corporate player trying out innovative ways

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Would You Like Some Insurance With That Power Tool?

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